Privacy Policy

Introduction

Macura Solutions LLC ("Company," "we," "us," or "our") operates MenoLisa, an educational menopause support application that includes a symptom tracker and AI-powered chatbot. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively, the "Service").

By using MenoLisa, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

When you use MenoLisa, you may provide us with the following types of information:

• Account Information: Your email address and display name used to create and manage your account.
• Symptom Data: Information you log about your menopause symptoms, including symptom type (hot flashes, brain fog, sleep issues, headaches, mood swings, etc.), severity (mild, moderate, severe), time of day (morning, afternoon, evening, night), potential triggers (stress, food, weather, exercise, etc.), and any notes you add.
• Mood Data: Daily mood ratings you choose to track (rough, meh, good, great) and emotional wellness information.
• Hydration Data: Water intake information you log, including glasses of water per day.
• Conversation History: Your conversations with Lisa, our AI assistant, including questions you ask, the context of your interactions, and any information you share during these conversations.
• User Preferences: Notification settings, display preferences, and other settings you configure in the app.

1.2 Information Collected Automatically

When you access or use our Service, we may automatically collect certain information:

• Device Information: Device type, operating system, browser type, screen resolution, and unique device identifiers.
• Usage Information: How you interact with our Service, including features used, pages visited, buttons clicked, and time spent on the app.
• Log Data: IP address, access times, referring URLs, and error logs for security and troubleshooting purposes.
• Cookies and Similar Technologies: We may use cookies, local storage, and similar technologies to maintain your session, remember your preferences, and improve your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Operate the Service: To operate the symptom tracker, deliver AI-powered responses through Lisa, generate weekly insights and pattern analysis, create downloadable health summary reports, and process your account authentication.
• To Personalize Your Experience: Lisa uses your symptom logs, mood data, hydration information, and conversation history to provide contextually relevant responses, personalized insights, and tailored recommendations based on your tracked patterns.
• To Communicate With You: To send authentication emails (magic links for login), daily tracking reminders (if enabled), weekly insight summaries (if enabled), trial status notifications, and important service announcements.
• To Improve Our Service: To analyze aggregate usage patterns, identify and fix technical issues, develop new features, and enhance overall user experience.
• To Ensure Security: To protect against unauthorized access, detect and prevent fraud, maintain data integrity, and ensure the safety of our users and systems.
• To Comply With Legal Obligations: To meet applicable legal requirements, respond to lawful requests from authorities, and enforce our Terms of Service.

3. Health Information Notice

3.1 Educational Purpose Only

MenoLisa is an educational tool and personal symptom tracker designed to help you understand and track your menopause journey. The health-related data you provide (symptoms, mood, hydration) is used solely to:

• Help you identify patterns in your symptoms
• Provide general educational information about menopause
• Generate personal summaries you may choose to share with healthcare providers

3.2 Not Medical Advice

MenoLisa does NOT provide medical advice, diagnosis, or treatment. The information provided by Lisa and the insights generated from your data are for educational and informational purposes only. Always consult qualified healthcare professionals for medical advice and treatment decisions.

3.3 Limited Sharing of Health Data

We do not share your health-related data with healthcare providers, insurance companies, employers, data brokers, or any third parties for medical, insurance, employment, or marketing purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our Service. These may include cloud hosting providers (for data storage), email service providers (for authentication and notifications), payment processors (for subscription billing), and analytics providers (for aggregated, anonymized usage statistics). These providers are contractually obligated to protect your information, maintain confidentiality, and use your data only for the specific purposes we authorize.
• Legal Requirements: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Data stored on our servers is encrypted at rest.
• Secure Authentication: We use passwordless authentication via email magic links, reducing the risk of password-related security breaches.
• Access Controls: Access to your personal data is strictly limited to authorized personnel who need it to perform their job functions.
• Regular Security Assessments: We conduct regular security reviews and updates to maintain the integrity of our systems.
• Incident Response: We have procedures in place to detect, investigate, and respond to potential security incidents.

While we strive to protect your information using industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: We retain your data for as long as your account remains active and you continue to use our Service.
• Account Deletion: If you request deletion of your account, we will delete your personal data within 30 days. Some information may be retained in backup systems for a limited period or as required by law.
• Legal Requirements: We may retain certain information for longer periods if required by applicable laws, regulations, or legal proceedings.
• Anonymized Data: We may retain anonymized, aggregated data that cannot be used to identify you for analytical and research purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you. You can download your health summary report directly from the app, which includes your symptom data, mood data, and hydration data.

7.2 Correction

You have the right to correct inaccurate or incomplete personal information. You can edit or delete individual symptom entries, mood logs, and hydration records directly within the app.

7.3 Deletion

You have the right to request deletion of your personal information. You can delete your account through the app settings, which will result in deletion of all your personal data within 30 days.

7.4 Notification Preferences

You can control your notification preferences at any time through the app settings, including enabling or disabling daily tracking reminders and weekly insight summaries.

7.5 Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

7.6 Complaints

If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at the information provided in Section 12 below.

8. Children's Privacy

MenoLisa is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 18, please contact us immediately.

9. International Data Transfers

If you access our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our servers or service providers are located. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

10. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or resources that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy
• Notify you through the app or via email before the changes take effect
• Where required by law, obtain your consent to material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Macura Solutions LLC
Email: menolisahelp@gmail.com

We will respond to your inquiry within a reasonable timeframe.