Terms and Conditions

1. Agreement to These Terms

These Terms and Conditions (the “Terms”) form a legally binding contract between you (“you” or “your”) and Macura Solutions LLC, a Wyoming, USA limited liability company (“MenoLisa,” “we,” “us,” or “our”), governing your access to and use of the MenoLisa mobile application, our website at menolisa.com, our application programming interfaces, and all related content and services (together, the “Service”).

By creating an account, completing our intake questionnaire, purchasing a subscription, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service.

Electronic agreement and communications. You consent to contract electronically and agree that your actions described above have the same legal effect as a handwritten signature. You also consent to receive all notices, disclosures, and communications from us electronically — by email to the address on your account, or by posting within the Service — and agree that these satisfy any legal requirement that a communication be in writing. You may withdraw this consent only by closing your account.

2. What MenoLisa Is

MenoLisa is a consumer wellness and educational product for women experiencing perimenopause and menopause. It is not a healthcare service, a medical device, or a clinical tool. Depending on the surface you are using, the Service includes:

• An intake questionnaire that collects the information used to build your plan.
• A personalized 8-week plan of movement sessions, cardio, relaxation and breathing practices, and daily nutrition and habit tasks, generated in part by artificial intelligence from your questionnaire answers, and progressed week to week as you mark tasks complete.
• A symptom tracker for logging symptoms, severity, timing, triggers, and notes, plus optional hydration logging.
• Lisa, an AI assistant that returns general educational information about menopause and responds to your questions.
• Summaries and reports, including weekly recaps, pattern observations, and a health summary you may choose to share with a healthcare professional.
• A Menopause Score, a non-clinical, self-reported wellness indicator on a 0–100 scale, and rewards such as points, streaks, levels, and badges that reflect your logged activity.

Where each part lives. The MenoLisa mobile application is where you use the product day to day. The website is where you take the questionnaire, purchase and manage your subscription, and delete your account. We may add, change, suspend, or remove any feature at any time. Features described here, in our marketing, or in an app store listing are not guaranteed to remain available, and no particular feature is a condition of your subscription — except that if we permanently discontinue the 8-week plan itself during a period you have paid for, you may request a pro-rated refund of that period under Section 11.

3. Eligibility and Your Account

3.1 Age and capacity

You must be at least 18 years old and legally able to enter into a binding contract. The Service is not directed to, and may not be used by, anyone under 18. By using the Service you represent that you meet these requirements.

3.2 How you sign in

MenoLisa uses passwordless sign-in. There is no password. To sign in, you enter your email address and we send a six-digit, single-use code that expires shortly after it is issued. Anyone with access to your email inbox can therefore sign in to your account. You are responsible for the security of that inbox, for keeping your codes confidential, and for all activity that occurs under your account. Notify us immediately at support@macurasolutions.us if you believe your account has been accessed without your permission.

3.3 The email address on your account

Read this paragraph carefully — it is the single most common cause of a customer being unable to reach a subscription she has paid for.

Our website questionnaire does not ask for your email address. Your account is created without one, and the email address you type on the payment page becomes the address for your account and the address you will use to sign in forever afterward. We do not verify it before charging you. If you mistype it, your subscription will attach to an address you do not control and you will not be able to sign in. Please check it before you pay. If this happens, contact support@macurasolutions.us from the address you intended to use and we will help you, but correcting it requires manual support and we cannot promise a specific outcome or timeframe.

One account per address. An email address can belong to only one account. If the address you enter at checkout already belongs to an existing MenoLisa account, we will attach your new subscription to that existing account, so that it is reachable from the login you already have. Where that account already holds a profile, your existing profile is kept and the new questionnaire answers are not applied over it. You consent to this behavior.

3.4 Accuracy and one account per person

You agree to provide accurate, current, and complete information, and to keep it accurate. Your plan is generated from your answers; inaccurate answers produce a plan that may be unsuitable or unsafe for you. You may hold only one account. Creating multiple accounts to obtain repeated introductory pricing or repeated refunds is a material breach of these Terms.

4. Medical Disclaimer

MENOLISA IS NOT A MEDICAL DEVICE. IT DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR CLINICAL DECISION SUPPORT, AND IT IS NOT A SUBSTITUTE FOR CARE FROM A QUALIFIED HEALTHCARE PROFESSIONAL.

4.1 Educational and informational only

All content in the Service — including your plan, Lisa’s responses, summaries, insights, the Menopause Score, and any nutrition, supplement, movement, or lifestyle suggestion — is general wellness information provided for educational purposes. It is not tailored medical advice, and it is not reviewed by a licensed clinician before it reaches you. Always seek the advice of your physician or another qualified healthcare provider with any question about a medical condition, symptom, medication, supplement, or treatment. Never disregard professional medical advice, or delay seeking it, because of anything you read or received through MenoLisa.

4.2 No diagnosis, no prescription

We do not diagnose any condition, do not confirm or rule out menopause or perimenopause, do not prescribe or recommend any drug, hormone therapy, or supplement regimen, and do not provide clinical decision support to you or to any clinician. Nothing in the Service should be used to start, stop, or change any medication or therapy.

4.3 The Menopause Score is not a medical measurement

The Menopause Score is a non-clinical indicator we calculate from information you supply about yourself. It is not a diagnostic test, a validated clinical instrument, a laboratory result, or a measurement of your hormones or your health. It has no clinical meaning, it has not been evaluated by any regulatory authority, and it must not be used to make any health decision. A change in your Score is a change in what you reported, not evidence of a change in your medical condition.

4.4 Reports you share with a clinician

Health summaries and reports are convenience summaries of data you entered. They are not medical records, clinical documentation, or a professional assessment, and we do not warrant that they are complete or accurate. Your clinician should treat them as self-reported patient history and nothing more. Any decision you or your clinician make after reading one is your and their responsibility.

4.5 Not for emergencies

DO NOT USE MENOLISA IN A MEDICAL EMERGENCY. If you are experiencing a medical emergency — including chest pain, difficulty breathing, heavy or unusual bleeding, fainting, signs of stroke, or thoughts of harming yourself — call 911 or your local emergency number, or go to the nearest emergency department immediately. The Service is not monitored, no one reviews your entries in real time, and no one will respond to a message describing a crisis. Lisa is software and cannot obtain help for you.

4.6 No professional relationship

Using the Service does not create a physician-patient, therapist-client, dietitian-client, trainer-client, or any other professional or fiduciary relationship between you and Macura Solutions LLC or any of its members, employees, or contractors. No one at MenoLisa is acting as your healthcare provider.

4.7 Talk to your doctor first

We strongly recommend that you consult your healthcare provider before beginning your plan, and particularly before making any change to your diet, exercise, or supplement routine, if any of the following apply to you: you are pregnant, may be pregnant, or are breastfeeding; you have a cardiovascular, metabolic, respiratory, musculoskeletal, or neurological condition; you have a history of cancer, blood clots, stroke, or liver disease; you have an eating disorder or a history of disordered eating; you are taking prescription medication, including hormone therapy; or you have had surgery in the past twelve months.

5. Physical Activity: Assumption of Risk and Release

This section limits our liability for injury. Please read it in full before starting your plan.

5.1 What your plan asks you to do

Your 8-week plan includes physical exercise. Depending on the fitness level you select, it may include strength training, bodyweight resistance work, balance work, walking, and higher-intensity work such as jumping, landing, and short maximal-effort cardio intervals. Exercise of this kind carries inherent risks, including muscle strain, sprains, fractures, falls, joint and back injury, heat illness, dizziness, fainting, aggravation of an existing condition, cardiac events, and, in rare cases, serious or permanent injury or death.

5.2 We do not screen you

MenoLisa does not perform any medical or physical screening, and no qualified professional assesses your fitness to exercise, observes your technique, or supervises your sessions.

Our questionnaire does not ask about injuries, pain, or physical limitations, and your plan is not adapted to them. You are entirely unsupervised. You alone are responsible for deciding whether any activity is appropriate for you.

5.3 Your representations

By beginning any physical activity in your plan, you represent and warrant that:

• You have consulted a physician, or have freely decided not to, and you are medically cleared and physically able to perform unsupervised exercise of the kind described above;
• You know of no medical condition, injury, impairment, medication, or symptom that would make exercise unsafe for you;
• You will exercise within your own limits, use appropriate technique and equipment, warm up and cool down as instructed, and progress at a pace that is safe for you;
• You will stop immediately and seek medical attention if you experience chest pain, pressure or tightness, shortness of breath, dizziness, faintness, irregular heartbeat, severe or sharp pain, or any symptom that concerns you, and you will not resume until a healthcare professional tells you it is safe; and
• You will skip, substitute, or reduce any activity that does not feel safe. Nothing in your plan, and no streak, reward, badge, score, or completion metric, is a reason to perform an activity you should not perform. Your health always takes priority over your plan.

5.4 Assumption of risk and release

You knowingly and voluntarily assume all risks associated with physical activity undertaken in connection with the Service, whether those risks are known or unknown, and whether foreseeable or not. To the fullest extent permitted by applicable law, you release, waive, and discharge Macura Solutions LLC and its members, managers, officers, employees, contractors, and affiliates from any claim, demand, liability, cost, or expense for personal injury, aggravation of a pre-existing condition, property damage, or death arising out of or relating to your participation in any activity suggested by the Service, including claims based on our ordinary negligence.

This release does not apply to, and nothing in these Terms excludes or limits, liability for gross negligence, recklessness, willful or intentional misconduct, or fraud, or any other liability that cannot be excluded or limited under applicable law. If any part of this Section is held unenforceable, the remainder continues in full force.

6. Artificial Intelligence

Substantial parts of the Service are generated by artificial intelligence, including Lisa’s responses, your 8-week plan, and written insights and summaries. We use third-party AI models to produce this content. You should understand what that means:

• AI output can be wrong. It may be inaccurate, incomplete, outdated, internally inconsistent, or entirely fabricated while appearing confident and specific. This is a known characteristic of the technology, not a malfunction of the Service.
• It is not reviewed before you see it. No clinician, dietitian, or trainer approves AI output before it is shown to you.
• It is not medical advice and is subject to Section 4 in full.
• It is not individualized professional judgment. Personalization means the content was assembled from the answers you gave, not that it was evaluated for you by a professional.
• Output is not unique to you and may be similar or identical to content generated for other users. You obtain no ownership of it.

You are solely responsible for evaluating AI-generated content before acting on it, and for any decision you make in reliance on it. Do not rely on it as your only source of health information. If AI output conflicts with advice from your healthcare provider, follow your healthcare provider.

Certain personal information, including health-related information you enter, is sent to our AI provider so that this content can be generated. Section 5 of the Privacy Policy describes exactly what is sent and to whom. Using the AI features of the Service constitutes your consent to that processing.

7. Your Content

“Your Content” means everything you submit to the Service: questionnaire answers, symptom logs, notes, messages to Lisa, completion records, and preferences. You retain ownership of Your Content.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt, and process Your Content solely to operate, secure, support, and improve the Service for you, and to create de-identified and aggregated data as described in the Privacy Policy. This license ends when you delete Your Content or your account, except for de-identified and aggregated data, which does not identify you, and for copies retained in routine backups or as required by law until they expire.

You represent that you have the right to submit Your Content and that it does not violate any law or third-party right. Please do not submit information about anyone other than yourself.

Feedback. If you send us suggestions, ideas, or feedback about the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use it for any purpose without obligation, attribution, or compensation to you.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose, or in violation of these Terms;
• Access another person’s account, impersonate anyone, or misrepresent your affiliation with any person or entity;
• Probe, scan, or test the vulnerability of the Service; circumvent authentication, payment, rate limiting, or access controls; or access any part of the Service by means we did not intend;
• Use bots, scrapers, or other automated means to access the Service, or access our APIs other than through our official applications, without our prior written permission;
• Copy, reproduce, resell, sublicense, or make the Service or its content available to any third party, or use it to build or train a competing product or any machine-learning model;
• Reverse engineer, decompile, or disassemble any part of the Service, except where that restriction is prohibited by law;
• Interfere with or disrupt the Service or its infrastructure, or transmit malware or other harmful code;
• Create multiple accounts to obtain repeated introductory pricing or refunds; or
• Harass, threaten, or abuse our staff, including in support correspondence.

We may investigate suspected violations and may suspend or terminate access under Section 21. We may also refuse a refund request, or introductory pricing, that is the product of a violation of this Section.

9. Intellectual Property

The Service, and all software, text, exercise and nutrition programming, video, audio, images, designs, and other content we provide (excluding Your Content), are owned by Macura Solutions LLC or our licensors and are protected by copyright, trademark, and other laws. “MenoLisa” and our logos are our trademarks; you may not use them without our prior written permission.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal, non-commercial wellness use. All rights not expressly granted are reserved. Your plan and its content are licensed to you for your personal use only; you may not distribute, publish, or use them to instruct or train others.

If you believe content in the Service infringes your copyright, contact support@macurasolutions.us with enough detail to identify the work and the material at issue, your contact information, and a statement of good-faith belief that the use is unauthorized. We will respond appropriately, including by removing material where warranted.

10. Pricing, Payment, and Access

10.1 What you are buying

Access to the Service requires payment. The regular price is $60, charged once. If you have completed the MenoLisa assessment and have not purchased before, the price is $19, charged once(the “quiz-taker price”). The price that applies to you is displayed before you pay, and you are always charged the amount shown at checkout. That single payment gives you access to the Service for 56 days (8 weeks) starting on the date of purchase. Prices are in U.S. dollars and exclude any tax, which is added where applicable. There is no free trial.

10.2 There is no automatic renewal

If we ever introduce automatic renewal, we will not apply it to a purchase you have already made: it would apply only to a new purchase, and only where the recurring nature, the amount, the frequency and the cancellation method are disclosed to you before you pay and you affirmatively agree to them.

10.3 Payment processing

Payments are processed by Stripe. We do not receive or store your full card number. Your use of Stripe is subject to Stripe’s own terms and privacy policy. You represent that you are authorized to use the payment method you provide.

10.4 Price changes

We may change our prices at any time. A price change never affects a purchase you have already made: the price you pay is the price displayed at checkout, and because nothing renews there is no later charge for a new price to apply to. A new price applies only to a further purchase you choose to make. Promotional pricing applies only as stated at the time of purchase.

10.5 Ending your access

There is nothing to cancel. Because your payment is a one-time charge, no further payment is scheduled and no action is required from you to prevent one. Your access ends by itself 56 days after purchase.

You may stop using the Service at any time, and you may delete your account at any time from Account in the app or on the website, or by emailing support@macurasolutions.us from the address on your account. Deleting your account does not by itself request a refund; to claim one under the money-back guarantee, email us as Section 11 describes. Your account settings and account deletion remain available to you even after your access has ended.

10.6 Failed payments

If your payment fails or is later reversed, we may suspend or terminate your access. If you hold a legacy subscription from before one-time pricing was introduced, we and Stripe may retry a failed renewal over a short period. You remain responsible for amounts properly owed for access already provided.

11. Money-Back Guarantee and Refunds

7-day money-back guarantee. If you are not satisfied with MenoLisa for any reason, you may request a full refund of your payment within 7 days of the date you paid. You do not need to give a reason, show that you used the plan, or return anything.

• How to request it. Email support@macurasolutions.us within 7 days of your payment, from the email address on your account or quoting it. That email is the whole process; there is no form.
• What you get back. The full amount you paid for that purchase.
• Once per person. The guarantee applies once per person, regardless of how many accounts you hold (see Section 3).
• Purchases made through an app store are refunded by that store under its own policy (Section 13).

Your payment is charged once and buys 56 days of access. Nothing renews, so there is no future charge to stop. After the 7-day window, and except where a refund is required by the law that applies to you or is expressly provided elsewhere in these Terms:

• Charges are not refundable after the guarantee window. The charge pays for the 8 weeks of access it buys, and that access is provided in full whether or not you use it.
• There is no recurring charge to stop. The price you pay at checkout is all you ever pay unless you choose to buy a further 8 weeks. You keep access for the 56 days you paid for, and nothing is charged after it.
• Where these Terms do provide a refund — for example a pro-rated refund if we permanently discontinue the 8-week plan during a period you have paid for (Section 2) — request it by emailing support@macurasolutions.us from the email address on your account.
• Discretion. We may issue a refund in a particular case at our discretion. Doing so once does not create a right to another, and is not a waiver of this Section.
• Processing. Any refund we do issue is returned to the original payment method, typically within 5–10 business days after approval. Your bank’s timing is outside our control.
• Effect. On refund, your access to the Service ends.
• Your statutory rights are unaffected. Nothing in this Section limits any right you have under consumer law that cannot be waived, including any statutory right of withdrawal or cancellation.

12. What We Do Not Promise

Section 11 states the whole of our refund position, including the 7-day money-back guarantee, and where it and any other advertisement, page, or message differ, Section 11 governs. The guarantee is a promise to refund, not a promise about results.

We also make no promise about outcomes. MenoLisa is a wellness product, not a medical treatment. We do not promise, and nothing in these Terms creates, any health, clinical, symptom, weight, fitness, or other outcome, and no statement of ours should be read as a representation that the Service will improve your health. Individual results vary and depend on many factors outside our control. Section 4 applies in full.

Nothing in this Section limits any right you have under consumer law that cannot be waived, including any statutory right of withdrawal or cancellation.

13. Subscriptions Billed by an App Store

Today, MenoLisa subscriptions are sold and billed through our website via Stripe. The mobile application is a free download and, on the date above, no subscription is sold through Apple in-app purchase or Google Play billing. You purchase on menolisa.com and sign in to the app with the same account.

If we later offer store billing, the following applies to any subscription purchased that way, and it prevails over Sections 10 through 12 for that subscription:

• Your billing relationship for that subscription is with Apple or Google, not with us. Payment, renewal, and billing history are handled by that store under its own terms.
• You must cancel through that store (in your Apple ID or Google Play subscription settings). We cannot cancel it for you, and cancelling in our app or on our website will not stop that store’s billing.
• Refunds, including under Section 11, are handled by that store under its refund policy. We are not able to issue a refund for a purchase we did not charge you for, and store rules do not permit us to do so. We will assist you with a request where we can, but the decision is the store’s.
• Your access ends at the end of the period the store has billed you for.

The rest of these Terms — including Sections 4, 5, 6, and 17 through 22 — applies to every subscription regardless of who bills you.

14. Chargebacks and Payment Disputes

If you believe you have been charged in error, contact us first at support@macurasolutions.us. We will review it promptly and, where you are entitled to a refund under these Terms or applicable law, issue it.

Initiating a chargeback or payment dispute with your bank or card issuer instead of contacting us is a costly and slow process for both of us, and one we would rather resolve directly. If you initiate a chargeback for a charge we are entitled to retain under these Terms:

• We may suspend or terminate your access to the Service while the dispute is open, and permanently if it is resolved against you;
• You become ineligible for any refund under Section 11; and
• We may respond to the dispute with evidence of your purchase and use of the Service, including your account records, and may recover amounts and fees properly owed.

This Section does not limit your rights under card-network rules or applicable law, and you may always dispute a charge you believe to be fraudulent.

15. Third-Party Services

The Service depends on third parties, including our hosting, database, authentication, email, payment, and AI providers, and may link to third-party sites or content. We are not responsible for third-party services, their availability, their content, or their acts and omissions, and their terms and privacy policies govern your use of them. See Section 5 of the Privacy Policy for who our providers are and what they receive.

16. Availability of the Service

We do not promise that the Service will be uninterrupted or available at any particular time. It may be unavailable for maintenance, updates, or reasons outside our control, and we may modify or discontinue features at any time. You are responsible for your own device, operating system, and internet connection; we may stop supporting older versions of either. We are not liable for any loss of data, streak, reward, or progress caused by interruption, by your device, or by your failure to maintain your own records.

17. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT IN IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: THE SERVICE WILL MEET YOUR REQUIREMENTS OR PRODUCE ANY PARTICULAR RESULT; THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; ANY CONTENT, INCLUDING AI-GENERATED CONTENT, YOUR PLAN, ANY INSIGHT, ANY SUMMARY, OR THE MENOPAUSE SCORE, IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR SUITABLE FOR YOU; OR THAT ANY DEFECT WILL BE CORRECTED.

WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND REGARDING ANY HEALTH, MEDICAL, SYMPTOM, FITNESS, WEIGHT, OR OTHER OUTCOME FROM USING THE SERVICE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In that case, such warranties are limited to the minimum extent and shortest duration permitted by law. No advice or information, whether oral or written, obtained from us or through the Service creates any warranty not expressly stated here.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MACURA SOLUTIONS LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, ANY LIABILITY ARISING FROM: YOUR RELIANCE ON ANY CONTENT, INCLUDING AI-GENERATED CONTENT AND THE MENOPAUSE SCORE; ANY DECISION YOU OR YOUR HEALTHCARE PROVIDER MAKE IN CONNECTION WITH THE SERVICE; ANY DELAY IN SEEKING, OR FAILURE TO SEEK, MEDICAL CARE; ANY PHYSICAL ACTIVITY YOU UNDERTAKE (SUBJECT TO SECTION 5); UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR DATA; OR ANY ACT OR OMISSION OF A THIRD-PARTY PROVIDER.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply even if a limited remedy fails of its essential purpose, and they are a fundamental basis of the bargain between us — the Service would not be offered at this price without them.

Exceptions. Nothing in these Terms excludes or limits liability for gross negligence, willful misconduct, or fraud, or any liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or of liability for personal injury, so some of the above may not apply to you; in that case our liability is limited to the greatest extent permitted by law.

Time limit for claims. To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after it arises, or it is permanently barred.

19. Indemnification

You agree to indemnify, defend, and hold harmless Macura Solutions LLC and its members, managers, officers, employees, contractors, agents, and affiliates from and against any claim, demand, proceeding, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or relating to: your use of the Service; Your Content; your breach of these Terms or of any law; your violation of any third-party right; any physical activity you undertake in connection with the Service; or any decision made by you or by anyone relying on information you obtained from the Service. We may assume exclusive control of the defense of any matter subject to indemnification, at your expense, and you agree to cooperate.

20. Privacy

Our Privacy Policy explains what we collect, how we use and share it, and the choices and rights you have. Please read it. You can delete your account and data at any time at menolisa.com/delete-account.

21. Term, Suspension, and Termination

These Terms apply from your first use of the Service until terminated. You may terminate at any time by ceasing to use the Service and deleting your account.

We may suspend or terminate your access, with or without notice, if you materially breach these Terms, if we reasonably suspect fraud or abuse (including refund or introductory-pricing abuse), if you fail to pay, if your account has been inactive for an extended period, if required by law, or if we discontinue the Service. Where we discontinue the Service entirely, we will give reasonable notice and refund the unused portion of any period you have paid for.

On termination, your license to use the Service ends immediately and we may delete your data in accordance with the Privacy Policy. Sections 4, 5, 6, 7 (as to the licenses stated), 8, 9, 14, and 17 through 24, together with any payment obligation accrued before termination, survive.

22. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT, TO HAVE A JURY DECIDE YOUR CLAIM, AND TO PARTICIPATE IN A CLASS ACTION. IT ALSO CONTAINS A 30-DAY OPT-OUT (SECTION 22.7).

22.1 Talk to us first

Most concerns can be resolved quickly. Before starting arbitration or any proceeding, you agree to send a written notice of dispute to support@macurasolutions.us describing the problem, what you have tried, and the resolution you want. We will do the same for any dispute we have with you. The parties will try in good faith to resolve it for sixty (60) days from receipt. This step is a condition of starting arbitration, and the limitation period in Section 18 is tolled while it runs.

22.2 Agreement to arbitrate

If the dispute is not resolved, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved exclusively by final and binding individual arbitration, and not in court. This includes claims that arose before you accepted these Terms and claims about the validity or enforceability of this Section (other than the enforceability of Section 22.4, which is for a court to decide). The Federal Arbitration Act governs the interpretation and enforcement of this Section.

22.3 How arbitration works

The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, in effect at the time, by a single arbitrator, in English. The seat is Sheridan County, Wyoming, but if your claim is for $25,000 or less, you may choose to have it decided on documents alone, by telephone, or by video conference, at no travel cost to you. AAA’s consumer fee schedule applies; where those rules require it, we pay the arbitration fees. The arbitrator may award any relief a court could award to you individually, must apply these Terms, and must issue a reasoned written decision. Judgment on the award may be entered in any court of competent jurisdiction.

22.4 Class action and jury waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.

The arbitrator may not consolidate more than one person’s claims or preside over any form of representative proceeding. If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request must be severed and brought in court, and the rest of this Section still applies to all other claims.

22.5 Coordinated filings

If 25 or more similar demands for arbitration are filed against us by or with the coordination of the same counsel, the parties agree that AAA will administer them in batches of no more than 50, as a single consolidated arbitration each, with one arbitrator and one set of fees per batch, and that the limitation period is tolled for demands awaiting a later batch. This keeps the process workable and affordable for everyone.

22.6 Exceptions

Either party may, without breaching this Section:

• Bring an individual claim in small-claims court, if it qualifies and stays there; and
• Seek injunctive or equitable relief in court to protect intellectual property or to stop unauthorized access to the Service.

22.7 Your right to opt out

22.8 Changes

If we materially change this Section after you accept it, the change does not apply to any dispute of which we had written notice before the change, and you may reject the change by emailing us within 30 days of the notice, in which case the version you accepted continues to apply between us.

23. Governing Law and Venue

These Terms and any dispute relating to them or to the Service are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules, and by the Federal Arbitration Act as to Section 22. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Sheridan County, Wyoming, and waive any objection to that forum.

If you are a consumer resident in a jurisdiction whose law grants you rights that cannot be limited by contract, or the right to bring proceedings in your local courts, nothing in this Section deprives you of those rights, and the mandatory consumer protections of your place of residence continue to apply.

We make no representation that the Service is appropriate or available outside the United States. If you use it elsewhere, you do so on your own initiative and are responsible for compliance with local law.

24. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service, and supersede all prior understandings and any statement in our marketing that conflicts with them.
• Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign or transfer these Terms or your account. We may assign them, including in connection with a merger, acquisition, or sale of assets, on notice to you.
• Force majeure. Neither party is liable for a failure to perform caused by events beyond its reasonable control, including outages of third-party providers.
• Notices. We give notice to you by email to the address on your account or by posting in the Service; you give notice to us at support@macurasolutions.us. Notice is effective when sent.
• No third-party beneficiaries, except as stated in Sections 25 and 26.
• Export and sanctions. You represent that you are not located in, and are not a national or resident of, a country subject to U.S. embargo or designated by the U.S. government as supporting terrorism, and that you are not on any U.S. government list of prohibited or restricted parties.
• Headings are for convenience and do not affect interpretation.

25. Changes to These Terms

We may update these Terms. We will change the “Last Updated” date above, and for material changes we will give you reasonable advance notice by email or in the Service before they take effect. Continued use after the effective date is your acceptance. If you do not agree to a change, stop using the Service before it takes effect; changes do not apply retroactively to a dispute that has already arisen.

26. Apple App Store

If you obtained the app from the Apple App Store, the following applies and prevails over any conflicting provision as to Apple:

• These Terms are between you and Macura Solutions LLC only, not with Apple Inc. (“Apple”). Apple is not responsible for the app or its content.
• Your license is a non-transferable license to use the app on Apple-branded products you own or control, as permitted by the Usage Rules in Apple’s App Store Terms of Service.
• Apple has no obligation to furnish maintenance or support for the app; as between us and Apple, any such obligation is ours alone.
• Apple is not responsible for any product warranty. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app, if any; to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are our sole responsibility.
• We, not Apple, are responsible for addressing any claim relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar law.
• We, not Apple, are solely responsible for the investigation, defense, settlement, and discharge of any third-party claim that the app infringes intellectual property rights.
• You represent that you are not located in a country subject to a U.S. government embargo or designated as “terrorist supporting,” and are not on any U.S. government list of prohibited or restricted parties.
• You must comply with applicable third-party terms, such as your wireless data agreement.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, on your acceptance, have the right to enforce them against you as such.

27. Google Play

If you obtained the app from Google Play, these Terms are between you and Macura Solutions LLC only. Google is not a party, is not responsible for the app or its content, and has no obligation to provide support or maintenance for it. Your use of the app is also subject to the Google Play Terms of Service. Where those terms conflict with these Terms as to Google, those terms prevail as to Google.

28. Contact

Macura Solutions LLC
30 N Gould St, Ste N
Sheridan, WY 82801, United States
Email: support@macurasolutions.us

We aim to respond to all enquiries within five (5) business days, and to refund requests within ten (10) business days.